CUSTOMER SVC REP

About the Role

The basic function of this position is to provide customer service for Kinder Morgan's customers, including order processing, scheduling, bill of lading preparation, and management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

Responsibilities

• Interact with all customers, including maintaining all customer paperwork.
• Provide general and account information in response to customer inquiries.
• Interact with customers and surveyors regarding orders and product movements.
• Accurately update and maintain the Galahad system, including inputting and confirming inbound/outbound movements, identifying variances (gains and losses), running reports, entering gauges, and generating plant operating orders.
• Complete month-end close to provide timely information to accounting for billing and to customers for their month-end close.
• Respond to requests for product throughput analysis from various departments and customers.
• Review daily customer truck rack activity data and distribute customer reports daily.
• Calculate daily customer inventories and respond to customer inquiries and requests.
• Generate bills-of-lading for truck activity.
• Perform general office duties such as typing, filing, faxing, and mail sorting.
• Ensure all reports, records, and documentation are kept orderly and current.
• Perform job duties in accordance with company policies and procedures.
• Other duties as assigned.

Requirements

• Intermediate computer skills, with above-average proficiency in MS Excel, Word, and Outlook.
• Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).
• Knowledge of GALAHAD is desirable.
• Strong interpersonal, verbal, and written communication skills.

Skills

• Customer-oriented with the ability to work in a team environment.
• Consistently demonstrate a courteous, professional attitude when handling customer inquiries and interacting with co-workers.
• Ability to handle non-routine customer requests, problems, and decision-making.
• Ability to take directions from supervisors, maintain required work schedules, focus on details, and adhere to operational procedures.
• Self-motivated with the capability to work with minimal supervision or direction.

Working Conditions

• Office environment.
• Must be willing to work overtime as required.

About Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. We provide energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Successful completion of a background screen and drug test is required upon job offer.