Associate Clinical Director Ambulatory

Location: Hospital of the University of Pennsylvania, 3400 Spruce St | Department: OB‑GYN Admin | Hours: Full‑time

About the role

This position typically reports to the Department Clinical Director or Director of Operations, with an indirect reporting relationship to the CPUP Associate Executive Director of CPUP Clinical Operations, Chief Nursing Officer. The Associate Clinical Director Ambulatory (ACD) provides clinical leadership to the practice sites of the Department, assuring that these practices and clinical staff maintain top scope of practice, patient focus, and standardization of care across sites. The ACD partners with Department Leadership in creating a patient‑focused organization designed to support the delivery of the highest quality of care and attract and develop a team of highly capable and committed clinical staff. The ACD also partners with each entity to ensure departmental compliance with Regulatory and Infection Prevention guidelines, ensures all staff are oriented to policies and practices, and integrates and develops new staff professionally.

Responsibilities

• Compliance: Ensures compliance with all state and federal standards and policies as well as entity policies and procedures; achieves regulatory compliance and ensures an environment of active readiness.
• Clinical: Maintains a strong knowledge base of clinical care with clinical and leadership experience in the delivery of care in ambulatory populations; maintains a record of developing and implementing innovative care delivery models, professional practice standards, and policies and procedures.
• Leadership: Participates in the selection, career development, and annual performance reviews of staff; directs and supports Clinical Leadership roles in facilitating clinical development, professional growth, competency evaluations, staff engagement, and a patient‑centered care model.
• Quality Improvement: Oversees programs to improve efficiency and quality of patient care; demonstrates experience in developing and monitoring quality initiatives.
• Performance Improvement: Monitors all relevant patient and clinical‑related metrics including Patient Experience metrics (PMX‑Press Ganey) and other performance metrics; reports on outcomes regularly; recommends and initiates action plans to address underperforming metrics and standards.
• Collaborates with Departmental senior leadership, including the Director of Finance and CPUP Clinical Leadership, to optimize clinical staffing levels and care teams to practice at the highest scope of practice to ensure quality, safety, productivity, and patient, provider, and employee satisfaction while ensuring strong financial performance.
• Develops clinical training and competency programs, provides oversight to ensure proper onboarding and training of all new nursing and clinical staff, with specialized policies/procedures for assisting with surgical medical procedures, administration of practice specialty treatment, and high‑level disinfection/infection control & instrument processing if appropriate.
• Assists the Vice Chair of Clinical Operations and Vice Chair of Quality to ensure quality and identify/implement process improvements based on safety net reporting, employee engagement and culture of safety surveys, and monitoring of quality and safety dashboards/metrics in alignment with Health System Requirements.
• Helps to develop and implement Risk Reduction Initiatives and initiatives for achieving strategic goals.
• Collaborates with Practice Administrators and Physician Medical Directors to optimize workflows and drive efficient and effective utilization of PennChart and MyPennMedicine by clinical staff.
• Serves on appropriate Departmental Committees.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures; other duties as assigned to support the unit, department, entity, and health system organization.

Requirements

• Bachelor’s Degree (BS/BSN) AND 7+ years of total clinical experience, including 3–5 years of management experience.
• Master’s Degree preferred.
• Licensure: RN / PA‑C / CRNP / CNM.
• BLS/CPR certification as a healthcare provider per the American Heart Association.

Skills and Abilities

• Operations: Strong track record of managing people, projects, and processes.
• Operations: Ability to lead/manage others in a matrixed environment.
• Clinical: Knowledge of healthcare operations.
• Clinical: Knowledge of clinical practice.
• Communication: Ability to effectively present information and respond to questions from others.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employee benefits programs help our employees get healthy and stay healthy.