Associate Director of Ambulatory Operations

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. The Associate Director of Ambulatory Operations supports the OBGYN Regional Director of Operations by providing operational leadership to assigned ambulatory practices assuring that these practices maintain a patient focus, achieve fiscal viability by meeting or exceeding budget, and demonstrating operational excellence. Incumbent partners with the Regional Director of Operations to create a patient focused organization designed to support delivery of highest quality care, attract and develop a team of highly capable, committed providers, managers, and staff who share a passion for patient centered care. Incumbent contributes to shaping strategic, operating and financial plans. Typical scope: Up to 20 providers, 50 staff, 10,000 annual patient visits, and $10M in annual operating revenue.

Responsibilities

• Lead day-to-day operations across assigned ambulatory practices, ensuring high-quality, efficient, and patient-centered care.
• Partner with the Regional Director of Operations and practice leadership to develop and execute strategic, operational, and financial plans.
• Drive patient satisfaction, access, quality outcomes, and service excellence through continuous performance improvement.
• Monitor operational and financial performance, identify opportunities for improvement, and implement corrective action plans as needed.
• Ensure compliance with regulatory, accreditation, and organizational standards.
• Oversee practice revenue cycle performance and support managed care and operational initiatives.
• Foster strong relationships with providers, staff, system leaders, and external partners to achieve organizational goals.
• Lead change management initiatives and support operational integration across programs and services.
• Recruit, develop, and retain high-performing managers and staff through coaching, performance management, and leadership development.

Qualifications

• Bachelor’s degree in business
• Minimum of 7 years of relevant experience, including 5+ years of leadership experience, preferably in a healthcare environment.
• Master's degree preferred.
• An advanced degree may be considered in lieu of a portion of the required experience.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.