Associate Clinic Manager

About the role

We are seeking a driven and performance-oriented Associate Clinic Manager (ACM) to support the daily operations, patient experience, and revenue performance of the clinic.

Responsibilities

• Support daily clinic operations to ensure efficiency, organization, and adherence to company standards.
• Perform patient consultations, confidently present program options, and assist patients in selecting and enrolling in appropriate plans.
• Provide individualized health coaching to patients, supporting sustainable weight management, lifestyle optimization, and adherence to prescribed treatment plans.
• Reinforce nutrition education, behavioral change strategies, goal setting, and accountability to improve patient outcomes and retention.
• Follow up on all assigned leads, manage appointment setting, and ensure timely final disposition.
• Aid in managing confirm calls and schedule optimization to maximize provider productivity and clinic revenue.
• Maintain personal sales performance and contribute to achieving clinic-level KPIs including conversion rates, show rates, and retention.
• Partner with the Clinic Manager to track and support clinic performance metrics.
• Maintain strong patient relationships through consistent follow-up, accountability, and service excellence.
• Support front desk workflows, inventory oversight, and daily operational tasks as needed.
• Train patients on self-administration of subcutaneous and intramuscular injections (training provided).
• Maintain compliance with HIPAA, OSHA, and company policies.
• Serve as a leadership presence in the clinic by modeling accountability, urgency, and professionalism.

Competencies

• High energy and enthusiasm for helping people.
• Strong consultative sales skills with the ability to meet individual performance goals.
• Operational mindset with attention to detail and process adherence.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Data awareness and comfort working toward KPIs and performance metrics.
• Leadership potential with the ability to influence and support peers.
• Strong communication skills with a patient-first approach.

Supervisory responsibilities

May guide and mentor associates but does not have direct reports.

Work Environment/Physical Demands

• This role requires prolonged periods of standing, walking, and sitting throughout the clinic day.
• Frequent direct patient interaction in a fast-paced clinical and sales environment.
• Must be comfortable balancing administrative, sales, and clinical support responsibilities.
• Ability to lift up to 25 pounds (supplies, inventory, etc.).

Required Education and Experience

• Bachelor’s degree in business, Marketing, Health Sciences, or related field preferred.
• 2+ years of experience in consultative sales or performance-driven service environment.
• Demonstrated ability to meet or exceed sales quotas.
• Experience working in a fast-paced, goal-oriented setting.

Preferred Education and Experience

• Experience in weight loss, medical spa, healthcare, fitness, or related performance-driven service industry.
• Prior experience in a lead or assistant management role.
• Familiarity with medical weight management and hormone optimization programs.
• Health coaching, nutrition, or fitness certifications a plus.