Associate Client Partner - Retail

Infosys helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Our cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to engage shoppers at the moment of truth and influence purchase decisions. Our retail ecosystem improves the customer experience and increases share of wallet while streamlining operations across enterprise and supply chain.

About the role

The Associate Manager - Client Services will lead all client interactions within the assigned account scope and, in collaboration with the Client Partner or Senior Client Partner, develop the account plan for effective client management. This role typically handles a single account or part of a large account with a P&L of up to $10–$30 million.

Responsibilities

• Client relationship management and business development: lead client relationships, build a portfolio up to $10–$30M, and manage the opportunity cycle: Prospect-Evaluate-Propose-Close.
• Client delivery assurance: collaborate with all delivery partners to ensure fulfillment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• 7+ years of experience with strong sales, relationship management, or account management background.
• Significant business development and project management experience.
• Experience in the Consumer/Retail/CPG/QSR industry; food domain is ideal.
• Track record of interacting and building relationships with CXO-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Wide variety of IT and business consulting engagement experience.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry-specific go-to-market solutions.
• Good understanding of industry-specific business issues and drivers.
• Global Delivery Model experience.
• Experience managing large multi-location consulting engagement teams.
• Track record as an Account Manager in a rapidly growing client relationship.

Pay

Estimated annual salary range for candidates based in the US: $100,000 to $187,000.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability coverage.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) plan with contributions dependent on salary level.
• Paid holidays plus Paid Time Off.