Associate, Application Support

Responsibilities

• Monitor and respond to technical platform failures and trade disruptions.
• Manage client communication, providing timely updates and clear expectations.
• Troubleshoot technical issues, analyzing log files, FIX logs, and environmental factors.
• Support scheduled jobs, monitor and configure using Autosys and Cron.
• Configure environmental alerting systems for servers and application components.
• Perform software upgrades and post-release health checks.
• Build tools, automate processes, and optimize application performance.
• Collaborate with development teams to implement new features and enhancements.
• Ensure compliance with IT Service Management processes (Incident, Problem, Change).

Qualifications

• Proficiency in Unix/Linux and Windows operating systems.
• Advanced problem-solving and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Experience with scripting languages (Python, Unix Shell, Perl) for automation and troubleshooting.
• Knowledge of external connectivity and basic networking concepts.
• Familiarity with Equities, Fixed Income, or Foreign Exchange trading.
• Experience with Source Code Repositories (Git, Perforce) and Software Release tools.
• Basic understanding of DB/SQL.
• Familiarity with JIRA Service Desk or similar issue tracking systems.
• Server administration skills and knowledge of FIX protocol.