Associate Application Support Analyst

About The Department The Finance & Operations department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance & Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us? The Position This high-visibility and high customer-touch role will be responsible for escalated incidents, requests from the IT Helpdesk, assisting our Executive Team and end users in multiple locations. Improve and create new IT processes to help streamline the business and escalate incidents to specialized support as required. Relationships Reports to the Senior Helpdesk Manager, Information Technology. Essential Functions Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory settingSupport and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating proceduresRecommend and test cost effective technical system improvementsDrive IT projects and deliverables with the help of the Sr. IT Helpdesk ManagerProactively create corrective and mitigating steps to reduce future incidents and ticket volumeUse an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)Manage Exchange Online including mailboxes, distribution groups, calendarsCollaborate with internal departments to improve/create processesWork with internal departments and external vendors to implement new applications, services to end usersParticipate in projects and act as a Subject Matter Expert for key technologiesContribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issuesAssist users with activating and troubleshooting company-owned mobile devicesWork directly with IT support teams for mission critical issues and adhere to department escalation policyOperate desktop imaging solution, application packaging and configuration settingsResponsible for supporting audio and visual equipment for conference rooms and educating employees in its useIdentify, evaluate, promote and implement customer support best practicesCarrying a company issued mobile phone is requiredIn partnership with other team members, lead the testing, configuration, installation and repair of IT related equipmentAssist in configuring and maintaining Active Directory, Azure, Office 365 and VoIP accountsProvide training and mentorship to new IT Helpdesk TechniciansDecommission hardwareConfigure and troubleshoot network printersAble to make some material decisions without consulting managerParticipate in weekend on-call rotation on an as needed basis Physical Requirements 0-10% overnight travel required; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.; Must be able to bend, stoop lift, push/pull and move heavy packages and record storage boxes weighing up to 50 lbs/ stand and walk continuously over an extended period of time. Qualifications A B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.A minimum of 3 years of relevant experience.Experience with working in the pharmaceutical industry and regulated environmentsAbility to handle multiple tasks in a fast-paced environment with strong attention to detailExpert knowledge of Microsoft Operating systemsStrong experience working with local Active Directory and AzureAbility to present formal and informal training and assistance to end usersApple iOS SystemsWorking knowledge of the administration of Microsoft Office 365 application suiteAbility to find creative and “out-of-the-box” solutions to incidents and requestsAbility to provide clear and logical thought processes to identify root causes of incidentsExpert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software componentsExperience working with enterprise Anti-Virus technologiesAble to work with people to establish goals, objectives, and change management plansExperience in installing and configuring Windows based applications using a software distribution toolExperience in working with enterprise Mobile Device Management technologiesWorking knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switchesAbility to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standardsDemonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goalsDesire to learn new technologiesOutstanding customer service providerExceptional interpersonal skills for written, and face to face communicationsAdvanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshootingDemonstrated project management skillsServiceNow experience a plus The base compensation range for this position is $70,400 to $123,200. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and/or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.