Associate Applications Analyst

About the role

The Associate Applications Analyst role is an entry-level position within the IT Department and is primarily responsible for supporting internal teammates of the organization with their clinical application needs.

Responsibilities

• Provide technical and clinical application support to peers and teammates
• Perform basic troubleshooting of issues related to supported applications
• Maintain exceptional customer service
• Triage inbound calls, voicemails, emails, and HelpDesk tickets
• Resolve HelpDesk tickets according to priority and service level objectives (SLOs)
• Effectively communicate issues to both technical and non-technical audiences
• Engage with vendors for technical discussions and escalations
• Create and update user credentials within supported applications
• User access management for ancillary clinical applications including but not limited to Zoom, Quest Diagnostics, and DrFirst, our e-prescribing platform
• Assist providers with completing EPCS (Electronic Prescribing of Controlled Substances) registration and multi-factor authentication
• Assign provider delegates as needed
• Coordinate with other Support departments on issues spanning multiple stakeholders (e.g., Credentialing, Revenue Operations, Clinical Services, etc)
• Participate in Department special projects
• Assist IT leaders throughout the scope of project implementations
• Perform other tasks as assigned

Requirements

• Education: High School Diploma or GED required
• Experience: 1+ year(s) in a technical or application Support role strongly preferred
• Previous work experience in IT or healthcare preferred

Specialized Skills And Knowledge

• Excellent communication skills and active listening
• Empathy for teammates, patience and understanding
• Strong investigative and diagnostic skills
• Ability to prioritize tasks, maintain flexibility as urgent issues arise, and work well on a deadline
• Willingness to learn and grow

Benefits

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work

Career Development and Growth

Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

Check out our website below for more information https://sperohealth.com/