Assistant Vice President of Portfolio Operations

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Responsibilities

• Oversee building systems, preventive maintenance, work orders, unit turnover, emergency response, and maintenance staffing.
• Ensure facilities are safe, clean, efficient, and aligned with trauma-informed and resident-centered design principles.
• Identify capital needs and develop scopes of work across the portfolio.
• Secure funding from City, State, philanthropic, and other partners through strong proposals and presentations.
• Prioritize capital projects based on physical need, regulatory requirements, and resident/staff experience.
• Lead large-scale rehabilitation, new construction, and capital improvement projects from scoping through procurement, design, construction, and closeout.
• Manage architects, engineers, contractors, lenders, and other consultants to ensure quality and timely delivery.
• Develop and manage annual operating budgets and capital plans.
• Implement cost-saving measures, enforce purchasing policies, and monitor financial performance.
• Leverage technology—including building management systems and work-order platforms—to increase efficiency and transparency.
• Advance energy efficiency and sustainability initiatives across the portfolio.
• Incorporate sustainable design and energy-efficient systems into new construction and rehabilitation projects.
• Support the professional development of directors, property managers, and maintenance teams.
• Foster accountability, high performance, and a culture aligned with VOA GNY’s values of compassion, excellence, and service.
• Ensure compliance with all local, state, and federal regulations, including safety, building codes, and environmental standards.
• Serve as a key liaison to regulatory agencies and external partners.
• Work closely with peer AVPs and senior leaders to ensure seamless workflow and alignment with agency strategy.

Qualifications

• Bachelor’s degree required; Master’s degree in real estate, construction management, architecture, urban planning, public administration, business, or related field strongly preferred.
• At least 10 years of full-time professional property management and construction management experience.
• Certifications in property management, construction management, sustainability, or related fields strongly preferred.
• Comprehensive understanding of local and federal housing regulations.
• Experience with homeless services, behavioral health, substance use, or intimate partner violence programs is a plus.
• Exceptional communication skills with the ability to convey complex concepts clearly and persuasively.
• Strong stakeholder management and the ability to maintain positive relationships across diverse groups.
• Proven ability to manage multiple complex projects under tight deadlines.

Skills

• Strategic thinking and problem-solving.
• Project management and leadership.
• Financial analysis and budgeting.
• Collaboration and cross-departmental teamwork.
• Regulatory compliance and risk management.
• Technology integration and innovation.
• Sustainability and energy management.

Benefits

• Medical, Dental, and Vision coverage.
• Prescription benefits.
• Life Insurance.
• A Retirement Plan.
• Tuition Reimbursement.
• Moderate Paid Time Off (including a paid birthday holiday).
• and much more.

Why This Role Matters

At VOAGNY, facilities are more than buildings—they are the foundation of safety, stability, and dignity for the people we serve. The AVP of Facilities Management plays a critical role in ensuring that every space reflects our values and supports our mission. If you are a seasoned property or construction management executive who wants to use your expertise to create environments where people can rebuild their lives, we invite you to join us.

Exceptional Benefits

• Comprehensive and competitive benefits package.
• Medical, Dental, and Vision coverage.
• Prescription benefits.
• Life Insurance.
• A Retirement Plan.
• Tuition Reimbursement.
• Moderate Paid Time Off (including a paid birthday holiday).
• and much more.

Work Environment

• Hybrid schedule with two remote days per week.
• Regular presence at program sites, construction projects, and offices is expected based on operational needs.

Company Information

• Voice of America–Greater New York (VOA–Greater New York) is an established and highly impactful provider of housing and human services, operating one of the region’s most diverse and rapidly expanding real estate portfolios.
• With 70+ sites across the city and more than 1,700 new affordable and supportive housing units in development, VOAGNY is entering a period of significant growth and strategic investment.
• A recent $20 million philanthropic commitment is accelerating acquisition, predevelopment, and capital projects—positioning the Real Estate Department to expand its impact and enhance the built environments that support individuals and families across our communities.

Equal Opportunity Employer

Voice of America–Greater New York (VOA–Greater New York) is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Apply Today!

To apply, please visit our website: https://www.voa-gny.org/our-staff-and-culture/