Assistant Veterans' Service Officer

About the role

The St. Johns County Board of County Commissioners is seeking an Assistant Veterans’ Service Officer for their well-established Veterans’ Service Office. The Veterans’ Service Office assists veterans and their dependents in applying for benefits to which they are entitled under Federal or State Law or Regulations.

Responsibilities

• Assesses and evaluates benefits options for veterans, widows, and dependents.
• Completes claim forms and assembles required information to establish the validity of claims under federal law.
• Tracks claim processes.
• Responds to federal letters received by claimants.
• Reviews and interprets Veterans Administration rating decisions to assess the appropriateness of appeals.
• Researches related laws and regulations to formulate appeals; writes appeals and submits to Veterans Administration for review; performs appeal follow-ups.
• Collaborates with other local service agencies to meet the needs of clients.
• Attends annual training to maintain accreditation.
• Performs community outreach home visits.
• Maintains a full-time presence on the job.
• Performs other duties as assigned.

Requirements

• Associate’s degree from an accredited college or university; or high school diploma or equivalency plus four (4) years of administrative experience as defined in Florida Statute 292.11 (FS 292.11).
• Must be a veteran or surviving spouse as defined by FS 292.11.
• Must possess or have ability to obtain proof of successful completion of Florida Department of Veterans’ Affairs training program, as described in FS 292.11, within twelve (12) months from date of hire.
• Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.
• Must possess good interpersonal and communication skills to serve others.
• Must be able to comprehend, speak and write the English language.
• Must be able to operate a computer.

Essential Skills

• Knowledge of Veterans Administration programs, policies, and procedures.
• Knowledge of departmental and county policies and procedures and related federal, state, and local guidelines.
• Knowledge of computers and job-related software programs.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in the preparation of clear and precise administrative reports.
• Skill in oral and written communication.

Environmental Demands

• Working Conditions may include some exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.), extreme noises, odors, heights and/or dust.
• Physical Activity may include sitting, walking, lifting heavy objects up to 25lbs, kneeling, crouching, reaching, or standing.

Pay

$54,870.40 - $73,278.40 Compensation Grade BCC PG17

Schedule

Location: 200 San Sebastian View St. Augustine, FL 32084

Benefits

Veterans’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. An applicant eligible for Veteran's Preference who believes he or she was not afforded employment preferences in accordance with Florida law may file a complaint requesting an investigation with the Florida department of veterans affairs. Veteran's Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date of the application is filed within the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled.