Veteran Service Assistant

Veteran-Centered Service

• Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.

Customer Service Excellence

• Respond to and help prevent verbal and physical altercations;
• Document incidents and report to site leadership promptly.

Safety & Emergency Procedures

• Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.

Team Collaboration

• Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.

Facility Upkeep

• Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.

Routine Monitoring & Documentation

• Maintain logs, reports, and documentation of services, safety checks, and client interactions.

Qualifications

• High School Diploma or equivalent required.
• Experience working with veterans, individuals in recovery, or similar populations preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.
• Basic computer literacy.
• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).