Assistant Ticketing & Season Pass Manager

About the role

Mission Ridge exists to improve the lives of our guests. We want to fill their hearts with unexplainable joy, freedom, fun, and the excitement of exploration, while strengthening the community we call home. Our work is guided by four core values: Seek First to Help, Dedicated to Results, Optimism in Action, and Solution Seekers.

Class/Group: Hourly/Non-Exempt, Group III or IV

Reports to: Season Pass/Ticketing & IT Manager

Supervises: Ticketing and Scanning Staff

Status: Winter Seasonal, Full-Time or Part-Time

Responsibilities

• Support daily operations: Assist with the day-to-day leadership and operation of the Season Pass/Ticketing and Scanning teams.
• Provide staff direction: Serve as a primary point of contact for staff and provide clear direction, support, and problem-solving throughout the day.
• Hire and train staff: Assist with recruiting, onboarding, and training seasonal Ticketing and Scanning staff.
• Prepare the team: Ensure staff receive current information and are positioned appropriately for daily operations.
• Reinforce expectations: Help hold staff accountable to department expectations, schedules, policies, and established procedures.
• Process guest transactions: Assist with online purchases and eligible season pass, ticket, RFID card, and other product transactions using SnowCloud.
• Resolve access issues: Assist guests in person and by phone with pass, ticket, account, reservation, scanning, and mountain-access concerns.
• Handle guest concerns: Support staff and guests with a calm, empathetic, guest-first approach.
• Oversee daily procedures: Complete and oversee opening and closing duties, including cash handling, drawer reconciliation, and daily reporting as assigned.
• Communicate clearly: Share operational updates, product information, policies, and procedures with staff