Ticket Office Assistant Manager - Winter 2026-27

About the role

Aspen Skiing Company, a division of Aspen One, is seeking an Assistant Ticket Manager to join the Mountain Sales department. This role supports the daily operations of the department with a focus on delivering an exceptional guest experience and driving sales.

Responsibilities

• Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience
• Lead and manage front-line staff, adjusting to business levels, delegating effectively, and providing coaching and performance feedback including seasonal evaluations and succession planning
• Provide on-the-ground support for guest interactions, resolving complaints promptly and professionally
• Aid in hiring, onboarding, scheduling, payroll, and communication for office staff
• Train staff on sales techniques, product knowledge, guest service best practices, resort systems, and current events, while developing and maintaining up-to-date training materials
• Promote and sell lift access products, activity tickets, lessons, rentals, and related services with a focus on upselling and maximizing revenue
• Book private lessons and reservation-based products, ensuring smooth and accurate transactions
• Maintain a clean, organized, and well-supplied office environment
• Build strong relationships across departments to support collaboration and guest satisfaction

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum of 1 year of experience in a supervisory or leadership role within a guest service or sales environment required
• Proven experience managing small teams, including hiring, training, scheduling, and performance management preferred
• Proven track record of driving sales and delivering exceptional guest service preferred
• Proven experience handling cash transactions accurately and securely while maintaining a positive guest experience in a fast-paced environment
• Advanced computer skills, including efficient typing and the ability to navigate multiple software platforms simultaneously to support smooth sales operations
• Familiarity with Resort Technology Partners (RTP) software preferred to ensure efficient ticketing and maximize sales opportunities
• Strong organizational and analytical skills with the ability to prioritize tasks and manage time effectively to enhance both operational efficiency and guest satisfaction
• Demonstrated problem-solving abilities with a calm, solution-oriented approach to resolve guest concerns and sales challenges promptly
• Excellent verbal and written communication skills to engage guests, collaborate with team members, and coordinate with other departments
• Ability to identify and capitalize on upselling and cross-selling opportunities to drive revenue while enhancing guest satisfaction
• Flexibility and adaptability to respond effectively to changing business demands and guest needs in a seasonal, fast-paced environment
• Multilingual abilities are a plus, improving communication and creating a welcoming environment for a diverse guest population

Skills

• Proven experience managing small teams, including hiring, training, scheduling, and performance management
• Advanced computer skills, including efficient typing and the ability to navigate multiple software platforms simultaneously to support smooth sales operations
• Familiarity with Resort Technology Partners (RTP) software preferred to ensure efficient ticketing and maximize sales opportunities
• Strong organizational and analytical skills with the ability to prioritize tasks and manage time effectively to enhance both operational efficiency and guest satisfaction
• Demonstrated problem-solving abilities with a calm, solution-oriented approach to resolve guest concerns and sales challenges promptly
• Excellent verbal and written communication skills to engage guests, collaborate with team members, and coordinate with other departments
• Ability to identify and capitalize on upselling and cross-selling opportunities to drive revenue while enhancing guest satisfaction
• Flexibility and adaptability to respond effectively to changing business demands and guest needs in a seasonal, fast-paced environment

Benefits

• This position is classified as a seasonal full-time position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Additional Information

• Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
• To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700
• This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job
• Duties and responsibilities may change at any time with or without notice