Assistant Director / Ticket Operations

About the role

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies.

Responsibilities

• Manage daily ticket office functions
• Supervise part-time staff
• Manage events
• Provide exceptional service to fans and stakeholders
• Ensure compliance with university, NCAA, and conference policies

Requirements

• Bachelor’s degree with relevant experience in a related field, or a master's degree
• Experience working in ticket operations or similar fast-paced customer service environment
• Functional knowledge of Paciolan ticketing software or similar platform
• Proficiency with Microsoft Office applications (Excel, Access)
• Demonstrated customer service management experience

Preferred Qualifications

• Relevant supervisory experience in a customer service setting
• Ability to work independently and meet deadlines in a high-volume environment
• Working knowledge of NCAA rules regarding complimentary ticketing
• Familiarity with Virginia Tech Athletics facilities

Benefits

This position is exempt from overtime and is subject to a criminal conviction check. Virginia Tech provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Up to $45,000 annually.

Schedule

40 hours per week, nights and weekends as needed.