Assistant Director, Ticket Operations

Auburn Athletics seeks an Assistant Director of Ticket Operations to support the department’s ticketing needs across Football, Men's & Women's Basketball, Gymnastics, Baseball, and Softball.

About the role

This fast-paced position drives the fan experience by managing ticketing operations, customer service, game-day logistics, and ticketing software while ensuring compliance with Tigers Unlimited, University, State, NCAA, and SEC policies.

Responsibilities

• Aids in the day-to-day operation of the ticket office, including customer service, supervision of personnel, and game-day operations for all sports.
• Assists patrons via phone, in-person, and email, including managing the general ticket office email account.
• Serves as the first line of supervision for part-time staff and student employees.
• Manages all facets of ticket operations for assigned sports, including ticket allocation, seat changes, setup, printing, and delivery.
• Oversees post-season ticket operations for select sports and events.
• Resolves customer complaints for donors, coaches, staff, faculty, alumni, and public ticket purchasers.
• Collaborates with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.
• Assists with reporting, requests, and Equerry reports for assigned sports.
• Aids in screening, hiring, and training ticket office student interns.
• Travels to select events to administer and distribute player, coach, and administrator tickets and will-call.
• Ensures compliance with all state, University, NCAA, and SEC rules regarding ticket sales and distribution.

Requirements

• Bachelor’s degree.
• 2 years of experience in ticketing operations or customer service.

Desired Qualifications

• Experience in intercollegiate or professional sports ticket sales or operations.

Benefits

• Life-changing impact through research, instruction, and outreach.
• Culture of excellence with a commitment to collaboration and innovation.
• Generous benefits, educational opportunities, and work/life balance support.
• Southern charm in the Auburn/Opelika area with access to Atlanta, Birmingham, and Gulf of Mexico beaches.
• Inclusive environment where all faculty, staff, and students are welcomed and valued.