Assistant Systems Support Officer

The Assistant Systems Support Officer plays a key role within the Supplies and Procurement Department, supporting the delivery of a high-quality procurement systems service.

About the role

As part of a collaborative systems support team, the role contributes to the smooth operation, reliability, and continuous improvement of procurement systems, enabling users to access accurate information and complete procurement activities effectively.

Responsibilities

• Provide first-line support for procurement systems, managing and resolving queries within agreed service standards.
• Support users by providing advice and guidance on system functionality, procurement processes, and catalogue use.
• Maintain accurate system data and produce routine reports to support operational and financial decision-making.
• Liaise with internal teams and suppliers to resolve system, order, and invoice queries.
• Promote compliant purchasing through effective use of systems and contracted catalogues.
• Ensure activities are carried out in line with Trust policies, procedures, and governance requirements.
• Plan and prioritize workload to meet service demands and deadlines.
• Contribute to continuous improvement of systems, processes, and user experience.

Requirements

• Essential: NVQ Level 3 (in appropriate subject) or a Diploma in IM&T or equivalent experience.
• Knowledge & Experience: Working experience of information systems, base level knowledge of operating within organisational policies, experience of working in a team environment, experience of working to both agreed individual and team targets, experience of analysing basic information and spend data to support decision-making.
• Desirable: Working experience of electronic purchasing systems.

Qualifications & Education

• Essential: NVQ Level 3 (in appropriate subject) or a Diploma in IM&T or equivalent experience.
• Knowledge & Experience: Working experience of information systems, base level knowledge of operating within organisational policies, experience of working in a team environment, experience of working to both agreed individual and team targets, experience of analysing basic information and spend data to support decision-making.
• Desirable: Working experience of electronic purchasing systems.

Skills & Abilities

• Essential: Ability to work in accordance with the set standards, ability to expedite information from systems, ability to enter data, manipulate information and interpret outputs, ability to resolve helpdesk queries, ability to clearly communicate with a variety of stakeholders (internal and external), ability to analyse basic spend and product data, ability to provide support and guidance to end-users, ability to plan and prioritise own work, IT skills literate in Microsoft packages, including Outlook and Word.

Benefits

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Pay

Details of pay and benefits will be provided in the job description and main responsibilities section.

Schedule

Details of the schedule will be provided in the job description and main responsibilities section.