Assistant Supervisor, Merchandise

What You Get To Do

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management).
• Aid with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Aid with in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Maintain inventory flow to your assigned locations by maintaining appropriate Min/Max levels.

What It Takes

• At least 18 years old
• A High School Diploma or GED
• Theme Park or high-volume retail experience preferred
• Proficient in all Microsoft Office products
• A self-starter with excellent organizational and time management skills
• Able to multitask projects/tasks at the same time and meet strict deadlines
• Excellent problem solving and conflict resolution skills
• Able to adjust quickly to ever changing business demands
• Able to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time
• Able to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time
• Able to work in all weather conditions: sun, extreme heat, cold, rain
• Able to perform all types of cleaning duties, including use of cleaning chemicals

Compensation

Compensation Rate: $14.25/hr

Earn an additional $1.50 when you work at least 5 productive hours between 6:00pm - 2:00am (9/4/2025-11/5/2025).

Perks of the Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Information

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.