Assistant Supervisor, Merchandise (Photo)

About the role

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

Responsibilities

• Prepare photo equipment and testing of equipment daily.
• Frequent interaction with 3rd party photography company vendor for digital and ride photography.
• Create rotation schedule/break sheet for photography team to ensure all daily events are covered and accounted for.
• Participate on various photo shoots including animal and character interactions.
• Train new ambassadors on photo systems and digital cameras.
• Provide and lead team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Regularly keeps ambassadors motivated and energized.
• Open and close facility in accordance with established procedures.
• Follow up on daily operational needs and communicate all facility issues as appropriate.
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
• Ensure meal and rest periods are provided to ambassadors as required by Company policy.
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day).
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor.
• Monitor safety of ambassadors and merchandise facilities.
• Sign off on customer refunds up to $50.00.
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location.
• Other duties as assigned.
• Occasionally assist other locations and areas in the park as needed.

Requirements

• 2 years experience in the photography field.
• At least 18 years of age.
• High school diploma or equivalent.
• Previous Assistant Supervisor experience at a theme park preferred.
• Outgoing, able to provide great guest service and interact favorably with public.
• Ability to self-motivate as well as motivate ambassadors.
• Strong basic math and cash handling skills.
• Basic knowledge of computers with ability to work with Windows-based software.
• Basic knowledge of financial terms for revenue department.
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred).
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand, sit and/or walk for prolonged periods of time.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.