Assistant Supervisor, Merchandise (Photo)

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!What you get to do:You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:Prepare photo equipment and testing of equipment daily. Frequent interaction with 3rd party photography company vendor for digital and ride photography.Create rotation schedule/break sheet for photography team to ensure all daily events are covered and accounted for.Participate on various photo shoots including animal and character interactions.Train new ambassadors on photo systems and digital cameras.Provide and lead team to deliver superior guest serviceEnsure excellent customer service by responding to customer requirements, expectations, and needsRegularly keeps ambassadors motivated and energizedOpen and close facility in accordance with established proceduresFollow up on daily operational needs and communicate all facility issues as appropriateTroubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipmentCarry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problemsEnsure meal and rest periods are provided to ambassadors as required by Company policySuccessfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)Monitor stock inventory for facility, to include damage and min/max, and elevate issues to SupervisorMonitor safety of ambassadors and merchandise facilitiesSign off on customer refunds up to $50.00Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work locationOher duties as assignedOccasionally assist other locations and areas in the park as neededWhat it takes to succeed:2 years experience in the photography fieldAt least 18 years of ageHigh school diploma or equivalentPrevious Assistant Supervisor experience at a theme park preferredOutgoing, able to provide great guest service and interact favorably with publicAbility to self-motivate as well as motivate ambassadorsStrong basic math and cash handling skillsBasic knowledge of computers with ability to work with Windows-based softwareBasic knowledge of financial terms for revenue departmentAble to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)Strong written/verbal communication skillsAble to handle multiple tasks in a fast-paced work environmentAble to stand, sit and/or walk for prolonged periods of timeThe perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:FREE park admissionDiscounts on park admission tickets and passes for family and friendsPark discounts on food, merchandise, etc.Scholarship opportunitiesExclusive employee events and giveaways EEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.