Supervisor, Merchandise

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is the place for you.

About the role

You’ll provide frontline management supervision in the following areas: policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences.

Responsibilities

• Guide team to exceed financial and guest service targets for location(s)
• Supervise and develop all direct reports and ambassadors by providing training, feedback, and coaching; write and distribute performance tracking/appraisals
• Facilitate the timely completion of work orders
• Schedule ambassadors and monitor Kronos; timecard management
• Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
• Conduct product research and management as it relates to the area
• Monitor safety of ambassadors and merchandise facility, including maintaining neat, attractive, and functional merchandise displays
• Sign off on customer refunds up to $200
• Perform department duty responsibilities as assigned
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and correct them
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other locations and areas throughout the park as needed; other duties as assigned

Requirements

• At least 18 years old
• Valid state driver’s license; visiting students and military must have a valid driver’s license from state of residency and be able to provide a copy of the DMV report, complete the Company Vehicle Driver Training class, and obtain a SWC driver’s license
• High School diploma or GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and ability to speak effectively before groups
• Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred
• Theme park experience preferred

Pay

$15.50 USD per hour

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan