Assistant Store Manager - Night Operations

Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The program includes a comprehensive training curriculum with hands-on experience, mentorship, and leadership development.

About the Role

During the training period (up to 6 weeks), you will learn to execute key responsibilities of a Night Operations Assistant Store Manager, focusing on overnight freight operations, Manager on Duty duties, and collaboration with Night Replenishment Managers (NRMs) to manage unload, pack out, and pack down processes. You will work with Store Managers, Assistant Store Managers (ASMs), and field teams to develop strategies that boost sales and profitability while ensuring smooth department operations.

Responsibilities

• Customer Experience (10%) – Supervise associates in selling efforts, lead GET culture, and set an example. Drive customer service and associate engagement, resolve customer concerns effectively, and take necessary actions to address situations promptly.
• Operations Management (15%) – Perform Opening, Closing MOD, and other store-wide responsibilities. Adhere to all company policies and procedures, ensure associates follow them, and maintain command of store standard operating procedures (SOPs), particularly those involving safety compliance. Learn tactics to maintain process accuracy and mitigate shrink.
• Safety (15%) – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%) – Collaborate with key partners to plan merchandise placement, signing, and stock integrity through inventory management. Learn to operate all store equipment and systems, and manage daily financial operations.
• Training and Preparation (50%) – Participate in a structured training program covering retail store management, including operations, customer service, sales, profitability, and company policies. Learn to support key accountabilities such as staffing, scheduling, resolving stock deficiencies, supervising selling behaviors, addressing customer issues, and managing service needs for installed sales and product sales. Demonstrate performance management processes, including associate reviews and disciplinary actions when necessary. Complete all assigned training modules and assessments.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Qualifications

• Minimum Education: High school diploma or GED.
• Preferred Education: Bachelor’s degree or equivalent in a related field.
• Minimum Work Experience: 3 years.
• Preferred Work Experience: 3 years.
• Minimum Leadership Experience: 3 years.
• Preferred Leadership Experience: 3 years.

Skills

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness

Schedule

This role primarily involves overnight shifts, focusing on freight operations and store replenishment.

Physical Requirements

• Requires intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Working Conditions

• Located in a comfortable indoor area, though conditions may occasionally produce mild discomfort.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Reporting Structure

This position typically reports to the Store Manager and has no direct reports.