Night Operations Assistant Store Manager

Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The program includes a comprehensive training curriculum with mentorship, leadership development, and Manager on Duty duties. Trainees will oversee overnight freight operations, collaborate with Night Replenishment Managers (NRMs) on unload, pack out, and pack down processes, and work with Store Managers, Assistant Store Managers (ASMs), and field teams to develop sales and profitability strategies.

Responsibilities

• Customer Experience (10%) – Supervise associates in selling efforts, lead GET culture, and set an example. Drive customer service and associate engagement, resolve customer concerns effectively, and take prompt action to address situations.
• Operations Management (15%) – Perform Opening, Closing MOD, and whole-store focus responsibilities. Adhere to all Company policies and procedures, ensure associates follow them, and maintain command of store standard operating procedures (SOPs), particularly Safety compliance. Learn tactics to maintain process accuracy and mitigate shrink.
• Safety (15%) – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%) – Collaborate with key partners on merchandise placement, signing, and stock integrity through inventory management. Learn to operate store equipment and systems, manage daily financial operations, and support sales strategies.
• Training and Preparing for Assistant Manager Position (50%) – Participate in a structured training program covering retail store management, including operations, customer service, sales, profitability, and company policies. Develop skills in staffing, scheduling, resolving stock deficiencies, supervising selling behaviors, addressing customer issues, and supporting service needs for installed sales and product sales. Learn performance management processes, including associate reviews and disciplinary actions. Complete all assigned training modules and assessments.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Minimum of 3 years of work experience.
• Minimum of 3 years of leadership experience.
• Bachelor’s degree or equivalent in a related field (preferred).

Physical Requirements

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Working Conditions

• Located in a comfortable indoor area, though conditions may occasionally produce mild discomfort.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Direct Manager/Direct Reports

This position typically reports to the Store Manager and has no direct reports.

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness