Night Operations Assistant Store Manager

Requisition: 196440

About the role

Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The NOASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down. NOASM-ITs will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM-ITs are expected to lead by example and have a responsibility to uphold, maintain, and support all lawful company policies and positions. The training period lasts up to 6 weeks, during which the trainee will learn to execute OASM key responsibilities.

Responsibilities

• Customer Experience (10%) – Supervising associates in the selling effort and leading GET culture by example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• Operations Management (15%) – Perform Opening, Closing Manager on Duty and other whole-store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for following them. Command of store standard operating procedures (SOPs), especially those involving safety compliance; learn tactics to maintain process accuracy and take steps to mitigate shrink.
• Safety (15%) – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%) – Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• Training and Preparing for Assistant Manager Position (50%) – Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountabilities: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, including review of associate performance and execution of the associate disciplinary process when necessary. Complete all assigned training modules and assessments.

Reporting structure

This position typically reports to the Store Manager. This position has 0 direct reports.

Travel requirements

Typically requires overnight travel less than 5% of the time.

Physical requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Minimum education: high school diploma or GED
• Preferred education: bachelor's degree or equivalent in a field related to the job
• Minimum work experience: 3 years
• Preferred work experience: 3 years
• Minimum leadership experience: 3 years
• Preferred leadership experience: 3 years
• Preferred: demonstrated ability to collaborate and work effectively with cross-functional teams
• Certifications: none required

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness