Night Operations Assistant Store Manager

About the Role

The Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The program includes comprehensive training with hands-on experience, mentorship, and leadership development. During training, you will become familiar with Manager on Duty duties and oversee overnight freight operations, including unload, pack out, and pack down. You will collaborate with Night Replenishment Managers (NRMs), the Store Manager, Assistant Store Managers (ASMs), and field teams to develop and implement strategies that boost sales and profitability.

Responsibilities

• Customer Experience (10%) – Supervise associates in selling efforts, lead GET culture, and set an example. Drive customer service and associate engagement, resolve customer concerns effectively, and take necessary actions to address situations promptly.
• Operations Management (15%) – Perform opening, closing, and Manager on Duty (MOD) responsibilities. Adhere to all company policies and procedures, ensure associates follow them, and maintain command of store standard operating procedures (SOPs), especially safety compliance. Learn tactics to maintain process accuracy and mitigate shrink.
• Safety (15%) – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%) – Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. Learn to operate all store equipment and systems and manage daily financial operations.
• Training and Preparing for Assistant Manager Position (50%) – Participate in a structured training program covering retail store management, including operations, customer service, sales, profitability, and company policies. Learn to support key accountabilities such as staffing, scheduling, resolving stock deficiencies, supervising selling behaviors, and addressing customer issues. Demonstrate performance management processes, including associate reviews and disciplinary actions. Complete all assigned training modules and assessments.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Minimum of 3 years of work experience.
• Minimum of 3 years of leadership experience.

Education

• Minimum: High school diploma or GED.
• Preferred: Bachelor’s degree or equivalent in a field related to the job.

Skills

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness

Schedule and Travel

• Training period: Up to 6 weeks.
• Travel: Typically requires overnight travel less than 5% of the time.

Physical Requirements

Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Working Conditions

Located in a comfortable indoor area, though conditions could produce mild discomfort on occasion.

This position typically reports to the Store Manager and has no direct reports.