ASSISTANT SPA MANAGER - ALLENTOWN
Hand & Stone Massage and Facial Spa · Allentown, PA · Today
Management$17–$21/hrFull-time
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the role
The Hand & Stone Massage and Facial Spa – ALLENTOWN (750 N Krocks Rd Suite 205, Allentown, PA 18106) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT).Responsibilities
- Drive Sales Performance
- Achieve and exceed membership, retail, gift card, and service sales goals
- Actively coach the team on conversion and sales behaviors
- Promote services, upgrades, and current offers with confidence and consistency
- Support strong performance in call handling and booking conversion
- Lead the Front Desk
- Own daily front desk operations, guest flow, and overall performance
- Lead, coach, and support the front desk team to consistently meet sales and service goals
- Drive accountability around membership conversion, booking efficiency, and guest experience
- Ensure a high standard of execution across all client interactions
- Support the Spa Leadership Team
- Assist the General Manager with daily operational execution
- Train, onboard, and develop new and existing front desk team members
- Support reporting, cash handling, and front desk systems
- Step in as a key leader to maintain consistency and momentum in daily operations
Requirements
- 1–3 years of leadership experience preferred
- Strong background in sales, customer service, or performance-driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions-oriented mindset
- Comfortable in a fast-paced, goal-driven environment
- Flexible availability including nights, weekends, and holidays
- Experience with booking systems (Zenoti or similar) a plus
What's In It For You
- Medical, Vision, Dental, Life Insurance
- 401K with 5% company match
- Paid Time Off
- Service & product discounts
- Strong support system and people-first culture
- Growth opportunities within a multi-unit organization
Compensation Package
- We offer a competitive compensation structure designed to reward performance and drive success.
- GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.