Assistant Spa Manager

About the role

The Assistant Spa Manager at Scents of Serenity Organic Spa is a key leadership position designed for a candidate looking to build a long-term career in luxury hospitality and wellness. This role requires a significant six-month immersive training program, during which the Assistant Spa Manager will learn all aspects of spa operations, including front desk functions, guest services, and day-to-day leadership responsibilities.

Responsibilities

• Lead by example to cultivate a positive, professional, and supportive work environment
• Maintain healthy, respectful working relationships while upholding appropriate managerial boundaries
• Support coaching, feedback, and ongoing development of front desk and spa staff
• Uphold company policies, SOPs, and service standards consistently
• Confidently assume leadership responsibilities in the absence of the Spa Manager or Owner
• Deliver and uphold the highest standards of five-star hospitality
• Address guest concerns and complaints promptly, professionally, and with discretion
• Support service recovery and ensure guest satisfaction throughout the spa experience
• Learn and perform all front desk functions, including guest check-in/out, scheduling, memberships, retail, and service recommendations
• Ensure appointments are scheduled efficiently and effectively
• Assist as needed in the call center, front desk, or spa attendant roles
• Perform room audits and ensure cleanliness, organization, and presentation standards are met
• Troubleshoot basic equipment issues and scheduling software challenges
• Assist with spa events, parties, and group reservations
• Participate in marketing initiatives and promotional opportunities
• Contribute creative ideas to drive membership growth, retail performance, and overall sales
• Support inventory management and communicate supply needs or shortages to the Spa Manager

Qualifications

• Strongly preferred: 2-3 years of management experience in a spa or wellness environment
• Required: 1-2 years of experience in luxury hospitality or service-focused roles
• Demonstrated commitment to leadership growth and long-term professional development
• Consistent schedule is required which would include some evenings and one weekend day (Saturday)
• Exceptional communication skills (written, verbal, and phone etiquette)
• Strong organizational skills with keen attention to detail
• Ability to multitask, problem-solve, and remain calm in a fast-paced environment
• Comfortable with technology and scheduling systems (Boulevard experience a plus)
• Positive, proactive, and solutions-oriented mindset
• Ability to stand for extended periods and lift up to 30 lbs

Benefits

• Highly competitive salary
• Performance-based bonuses
• Employer-contributed health insurance (medical, dental, vision)
• Paid time off
• W-2 employment
• Supportive, nurturing leadership team
• Beautiful, tranquil, wellness-focused work environment
• Highest standards for organic and clean products and services