Assistant Spa Manager

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails

Plus, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role Description

As a member of our spa team, you will work with and be a part of a close knit family that look out for each other and thrive as a team. You will help maintain a calming atmosphere for all guests on their getaway and use that same sense of calm to focus your energy to a stress-free work environment.

General Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change, and cancel spa appointments. Ensure staffing levels are appropriate for the day's schedule
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Oversees all areas within the Spa including retail, locker rooms, inventory, operation supplies, and vendor management
• Assist Spa Manager with Team scheduling and inventory
• Care and general upkeep of the spa locker rooms, folding laundry, restocking supplies
• Handle guests' questions and concerns professionally and provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Be a leader to Spa Team members and ensure high motivation, provision of high-quality service and ongoing development
• Maintain a clean; safe, fully stocked and well organized work environment
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Perform additional responsibilities and duties as assigned

Skills/Traits

• Minimum of 2 years experience customer service
• 1-2 years of supervisory experience
• Prior retail experience
• Computer competency to include Excel, Word, POS (Jonas, Booker)
• Experience working in a Private Resort setting
• Time management skills
• Must be detail-oriented and have ability to multi-task
• Ability to be efficient and productive in a fast-paced environment
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication, listening and problem solving skills
• Licensed Massage Therapist or Esthetician highly preferred