Assistant Spa Manager

About the role

Hand & Stone Massage and Facial Spa in Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

Responsibilities

• Sales Leadership & Coaching
  • Bring enthusiasm and confidence to sales and training
  • Coach and support front desk associates in memberships, gift cards, and retail product sales
  • Step in to mentor team members who may be struggling and help them build confidence and skills
• Customer Service & Team Support
  • Oversee daily front desk operations and set the tone for exceptional guest service
  • Train and support sales associates while fostering a positive, professional team culture
  • Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
  • Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed
• Promoting Services & Revenue Growth
  • Share the health and wellness benefits of our services with guests in an authentic, approachable way
  • Help maximize schedules and commission opportunities
• Administrative & Operational Support
  • Assist with scheduling, inventory management, and sales reporting
  • Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations
• Spa Operations & Cleanliness
  • Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
  • Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
  • Help open or close the spa if needed

Requirements

• 5+ years of sales experience

Benefits

• Competitive Compensation: Salary plus performance-based bonuses
• Health Benefits: BCBS medical, dental, vision, and company-provided life insurance
• 401K: Coming soon with company match
• Career Growth: Opportunities for advancement into management roles based on performance
• Ongoing Training: Continuous learning and professional development
• Flexible Scheduling: Full-time flexible
• Positive Team Culture: A supportive, professional environment where teamwork truly matters
• Employee Discounts: Discounts on services, products, gift cards, and discounted employee memberships
• ADP Payroll: Access to ADP LifeMart perks and benefits
• Spa Parties: Annual spa outings with the whole gang!
• Snacks & Coffee Station: Free food & snacks
• Free uniforms