Assistant Spa Manager
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
About The Role
The Assistant Spa Manager helps oversee the daily operation and continued development of the Spa, ensuring services align with Four Seasons standards and the Spa’s mission. Partnering closely with the Director of Spa, this role supports team performance and key financial responsibilities such as forecasting, labor planning, budgeting, and inventory oversight. The position also assists with promotional efforts and PR initiatives that enhance visibility and guest engagement. With a strong presence in the Spa, the Assistant Spa Manager ensures all interactions are handled with professionalism while upholding Four Seasons policies and service expectations.
Responsibilities
- Support daily spa operations to ensure a seamless and personalized guest experience.
- Assist with leading, coaching, and developing the Spa team to uphold Four Seasons service standards.
- Contribute to financial oversight, including labor management, forecasting, budgeting, purchasing, and inventory control.
- Support the planning and execution of internal promotions, marketing initiatives, and PR activations.
- Assist in resolving guest concerns with professionalism to maintain high satisfaction levels.
- Uphold company policies, safety guidelines, and operational best practices.
Requirements
- Strong communication, organization, and leadership skills.
- Ability to guide and motivate a diverse team.
- Strong computer proficiency; familiarity with Book4Time, Birchstreet, and Opera is an asset.
- A passion for exceptional service and a collaborative work ethic.
- Work authorization in the United States.
Benefits
- Competitive salary and comprehensive benefits package.
- Excellent training and professional development opportunities.
- Complimentary employee meals and uniform/garment care.
- Access to exclusive Four Seasons perks, including global accommodation benefits.
- A supportive, people-first culture committed to your growth and wellbeing.
- Discounted Medical, Dental, and Vision coverage.
- Parking and Septa access.
- City Fitness membership.
Candidates must have valid work authorization for the U.S.