Assistant Spa Manager

About the role

As an Assistant Manager at Skin Spa New York, you will play a key role in managing and overseeing the daily operations of a location within the brand. You will drive sales and promotions to meet daily and monthly sales goals and expectations, manage appointments, respond to client communications, and assist in maintaining a positive workplace culture.

Responsibilities

• Assist in managing and overseeing the daily operations of a location within the brand.
• Drive sales and promotions to meet daily and monthly sales goals and expectations.
• Book and confirm appointments; Monitor and maximize daily schedules and staffing.
• Aid in responding to all incoming client-related communications and follow-up calls.
• Resolve client concerns in a professional manner with insight and poise.
• Direct clients during the check-in and check-out process.
• Build, support, and maintain a strong positive workplace culture.
• Review feedback, monitor and respond to surveys and reviews.
• Aid in networking and clienteling.
• Ability to step in manager role if needed, as well as handling administrative tasks including but not limited to payroll and reporting.
• Enforce and maintain protocols and performance goals.
• Maintain clean and safe spa environment.
• Handle multi-line phone system.
• Handle various assignments simultaneously.

Requirements

• A proactive, professional team leader who fosters motivation and a positive, collaborative environment.
• Dedicated Brand Representative and Team Builder.
• Impeccable Customer Service and Communication Skills.
• Strong multi-tasking, problem-solving, and organizational skills.
• Experience in a medical spa setting with a solid understanding of aesthetics services and products and a demonstrated passion for the industry.
• Experience with appointment booking software (Boulevard, Booker, MindBody, etc.).
• Experience in retail operations, cashier duties, and cash handling.
• Clean and refined appearance.
• Punctual and Reliable.
• Team player with leadership capabilities.
• Available for a full-time schedule inclusive of a weekend day.

Pay

$20/hour PLUS Sales and Bonus Commissions.

Benefits

• Medical, Dental & Vision.
• Commuter.
• 401K.
• Other Benefits Available.
• Friends & Family Discounts.
• Employee Discounts & Perks.

Visit Us Here: www.skinspanewyork.com/ https://thomelznerskincare.com/ facebook.com/skinspanewyork instagram.com/skinspanewyork twitter.com/skinspanewyork https://skinspanewyork.com/pages/recent-press