Assistant Site Manager Express

About the role

The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations.

Position Overview: This role is a critical steppingstone in the operations career path, developing leadership talent and building readiness for future site management.

Responsibilities

• Team Support & Shift Leadership: Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations.
• Model and Reinforce Expected Service Behaviors: Provide coaching, real-time feedback, and recognition to team members to support performance.
• Support Onboarding and Training: Assist Site Manager in onboarding and training new team members.
• Customer Service: Serve as an escalation point for customer concerns and resolve issues promptly and professionally.
• Operational Execution: Monitor daily operations, complete opening/ closing duties, daily logs, shift checklists, and other operational tasks.
• Support Daily Operations: Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies.
• Leadership Readiness: Act as acting manager when designated by the Site Manager or District Manager.
• Administrative Support: Supports the damage claims process, assists in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager’s absence.

Requirements

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment.
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable).
• Valid driver’s license preferred (may be required depending on location and responsibilities).
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicable.
• Ability to successfully pass a background check in accordance with company policies and applicable laws.

Qualifications

• Knowledge: Understanding of basic operational processes and service standards in retail, service, or car wash environments.
• Skills: Leadership and team motivation, conflict resolution and customer de-escalation, time management and ability to multitask in a fast-paced environment, clear verbal and written communication, attention to detail and ability to follow standard operating procedures (SOPs), basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks.
• Abilities: Ability to lead by example and influence peers in the absence of formal authority, work flexible hours, including evenings, weekends, and holidays, learn quickly and apply new procedures and/or operational tools, physical requirements including ability to walk, stand, and move, stoop, crouch, bend frequently, and constantly use fingers, hands, and arms including occasional ascending and descending a ladder, twist, carry, reach, push, and pull frequently, lift and carry 50 pounds without assistance for work-related materials, work outdoors and be efficient in all weather conditions, work on your feet in a fast-paced, physically active environment, must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas, use of personal protective equipment (gloves, eyewear, etc.. ) as required, flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.

Skills

• Knowledge: Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices.
• Skills: Awareness of safety standards, equipment operation basics, and customer service expectations.

Benefits

Spotless Brands offers competitive benefits packages, including health insurance, retirement plans, paid time off, and more. Specific details are provided in the job offer letter upon acceptance of the position.

Pay

The pay range for this position is $X per hour for hourly employees and $Y per week for salaried employees. Actual compensation will be determined based on experience, qualifications, and market rates.

Schedule

Shifts may vary based on business needs and may include evenings, weekends, and holidays. Exact schedules will be communicated during the onboarding process.