Assistant Service Operations Coordinator, Building Management Systems (BMS)

About the role

We offer complete building controls and engineering solutions, including precision design, software programming, graphics, and commissioning. Combining leading-edge technology, open-protocol solutions, and customized service, we help clients improve building management for greater efficiency, comfort, and security.

Control Solutions Group, Inc., an EMCOR Group company, seeks an Assistant Service Operations Coordinator, Building Management Systems (BMS) to join our New York City team. In this role, the Assistant Service Coordinator will assist in a broad array of activities related to the management of Building Management Systems. These tasks include but are not limited to material management, dispatching, construction invoicing, issuing subcontracts and POs, reviewing and editing contract verbiage, tracking change orders and contract values and maintaining various construction-related documentation logs. The individual must have a positive attitude, and be a self-starter willing to take initiative, and wear several hats as part of a cooperative team. The position requires an individual adept with Microsoft Office and with some construction or mechanical contracting support and/or coordination experience. Experience with controls, BMS, BAS, DDC, Building Automation, Building Management, EPMS or Energy Management Systems is preferred.

Responsibilities

• Receive phone requests from customers for service/maintenance work and price quotes
• Dispatch all service technicians
• Review technician work orders for contract compliance and additional work
• Assist Safety Manager and ensure field personnel have proper safety equipment
• Order warehouse parts and maximize profits by searching for best price on materials
• Accounts Receivable - monitor and collect accounts receivable by contacting clients via telephone, email and mail; perform account reconciliations; maintain accounts receivable files and records, produce monthly reports, investigate and resolve customer irregularities and disputes
• Generate customer invoices
• Set up and renewal of contracts
• Contracts review and mark-up
• Send out warranty expiration notifications/solicitations for contracts
• Assist Managers with all other duties as required

Qualifications

• College graduate or minimum one years’ experience in HVAC, Controls or Construction Company preferred
• Excellent communication skills both oral and written
• Excellent organization skills
• Customer service oriented
• Proficient with Microsoft Word, Excel and PowerPoint

Physical Demands

Regularly required to lift and move up to 25 pounds.

Work Environment

This is a full-time, in-office position based in our New York City office. The ideal candidate is a collaborative team player who can also work independently with minimal supervision. To succeed in this role, you must possess superior decision-making, problem-solving, and negotiation skills, alongside a proven ability to plan, schedule, and meet deadlines. Excellent customer service and strong client relations skills are required.

Benefits

• Medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance
• Disability
• 401(k) Savings Plan
• College Coach
• Employee assistance program

Pay

Compensation Range: $70,000 - $90,000 / year (Commensurate with experience)

Location

New York, New York