Assistant Manager, Service Operations

About the role

The Assistant Manager, Service Operations provides hands-on leadership and operational oversight for multiple service crews supporting mission-critical facilities. This position is responsible for ensuring safe, efficient, and high-quality execution of installation, commissioning, and maintenance services across assigned lines of business.

Responsibilities

• Provide day-to-day leadership, supervision, and administrative oversight of multiple service crews.
• Manage crews across multiple lines of business, including coordination between HVAC and DC Power teams.
• Plan, implement, and maintain work systems, procedures, and policies that promote operational efficiency and technician performance.
• Delegate tasks, establish priorities, and set clear deadlines for teams.
• Perform site walks, labor assessments, and estimating for potential new work opportunities.
• Enforce all safety programs, ensuring adherence to OSHA, EPA, and company safety standards.
• Ensure operational, maintenance, and emergency Methods of Procedure (MOPs) are strictly followed.
• Maintain a high standard of service quality by enforcing customer service expectations and quality control measures.
• Identify, analyze, and document operational or project deficiencies and develop corrective action plans to prevent recurrence.
• Maintain familiarity with applicable federal, state, and local codes, regulations, and industry standards.
• Communicate job expectations clearly and consistently.
• Monitor, evaluate, and appraise employee performance.
• Coach, train, motivate, and mentor technicians to support skill progression and workforce development.
• Address performance issues through counseling, corrective action, and disciplinary processes as needed.
• Foster an inclusive, professional, and open communication team environment.
• Actively listen to feedback from team members and resolve workplace issues or conflicts.
• Review and approve weekly timesheets and labor reporting.
• Develop and review SOPs, MOPs, EOPs, JHAs, and other technical documentation and reports.
• Maintain accurate operational records and contribute to continuous improvement initiatives.
• Travel to additional locations as required (approximately 25–30%).

Qualifications

• High school diploma or equivalent required.
• Demonstrated knowledge of OSHA and EPA standards related to construction and services.
• Experience writing technical documentation, including MOPs, SOPs, JHAs, and operational reports.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with technicians, management, and customers.
• Proficiency with Microsoft Office and general business software applications.
• OSHA certification preferred.
• Must be a U.S. citizen.

Supervisory Responsibilities

This position supervises multiple crews within the Service Operations Department. Responsibilities are carried out in accordance with company policies and applicable laws and include interviewing, hiring, training, assigning work, evaluating performance, rewarding and disciplining employees, and resolving complaints or operational issues.

Physical Demands

• Sit.
• Stand and walk.
• Lift and carry up to 50 pounds.

Pay Range

$74,851 - $112,222 per year

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