Service Operations Assistant Manager

About the role

Join Albertsons Companies in a fast-paced, dynamic environment where innovation and customer service go hand-in-hand. This role offers the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

Responsibilities

• Acknowledge, greet, and engage every guest entering the department
• Assist with hiring, training, scheduling, performance management (including discipline and separations), and productivity of service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks (in non-floral stores), checkers, and sackers
• Coordinate scheduling with the Grocery Manager
• Assist with management of all Service Counter functions
• Conduct initial interviews for all departments and new team member orientations, including initial and ongoing paperwork and proper documentation
• Supervise and ensure proper checking and bagging techniques are used
• Ensure proper bookkeeping procedures are implemented
• Order supplies for front-end maintenance and coordinate needs with Grocery Manager
• Assist with performance evaluations and coaching sessions for all team members within the department, completing them in a timely manner
• Assist with general store information for Spirit and Spirit Too publications (in stores with no Talent Relations Manager)
• Assist with general public relations and "Spirit" initiatives within the store (in stores with no Talent Relations Manager)
• Assist with payroll and accounting procedures and implementation (in stores with no Talent Relations Manager)
• Delegate and assign trainers as necessary
• Maintain cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, and more
• In stores without a Talent Relations Manager, serve as the designated human resource manager for hiring, training, and orientation objectives
• Safeguard, control, and monitor all store assets, ensuring policies and procedures are implemented for asset control
• Assist with overall guest and team member safety
• Greet and speak politely with every customer on premises
• Perform other duties as requested or required by management

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week, including multiple opening, closing, and day shifts depending on store needs
• Must maintain Certified Food Safety Manager certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Must be able to perform physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday via partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve