Assistant Service Ops Manager

Key Responsibilities

• Acknowledge, greet, and engage guests upon entry.
• Assists with hiring, training, scheduling, performance management (including discipline, separations, etc.), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers, and sackers.
• Coordinates scheduling with the Grocery Manager.
• Assists with the management of all Service Counter functions.
• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate).
• Assists with supervising and ensuring proper checking and bagging techniques are being used.
• Assists with ensuring proper bookkeeping procedures are implemented.
• Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager.
• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner.
• Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager.
• Assists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager.
• Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager.
• Assists with delegating and assigning trainers as necessary.
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training, and orientation objectives.
• Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
• Assists with overall guest and team member safety.
• Greet and speak politely with every customer on premises.
• Perform other duties as requested or required by management.

Key Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week, involving multiple opening, closing, and day shifts depending on the store needs.
• Maintain Certified Food Safety Manager certification.
• Minimum of one year store experience.
• Ability to lift up to 50 lbs. and stand for long periods of time (up to 6 hours).
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Ability to function as a team member and get along with others.