Service Operations Manager
A-Core Concrete Specialists is actively seeking reliable and hardworking individuals with a passion to work for one of the largest and fastest growing companies in the industry. Our unified team has demonstrated that the only limits on achievement are those that we place on ourselves.
About the role
This individual will oversee all operational aspects in our Bozeman, Montana branch, ensuring projects are assigned, dispatched, completed safely, on time, and within budget. The role requires a blend of technical knowledge, leadership skills, strategic planning, excellent communication, and self-motivation to manage both field and office operations efficiently. The ideal candidate is a critical thinker who can analyze situations and make sound decisions, with a strong background in construction processes and team coordination.
Responsibilities
- Monitor and coordinate all concrete cutting projects from initiation to completion, ensuring adherence to specifications, timelines, and safety standards.
- Determine and supervise field crews, schedule personnel, and manage equipment and materials to ensure optimal workforce deployment across job sites while adhering to budgetary limitations.
- Enforce strict safety protocols, conduct site safety audits, and ensure compliance with OSHA and company safety policies; address unsafe conditions immediately.
- Act as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
- Track project costs, review invoices, and adjust budgets to maintain profitability.
- Oversee equipment maintenance schedules, track tool and material inventory, and coordinate timely delivery of supplies to job sites.
- Identify inefficiencies in service delivery, implement process improvements, and use data analytics to measure performance and drive continuous improvement.
- Provide coaching and training to field supervisors and crews, develop performance plans, and support employee retention and career growth.
Requirements
- Pass DOT Physical
- CDL – highly recommended
- Pass background check (for some projects)
- Must pass Drug Screen (Required)
- Valid Driver’s License (Required)
- Good driving record (MVR)
- Proven experience in construction or industrial services, preferably in concrete cutting, demolition, or related fields.
- Strong understanding of construction procedures, project management, safety regulations, and construction logistics.
- Proficiency in scheduling software, fleet/equipment tracking systems, and financial management tools.
- Excellent communication, problem-solving, and leadership abilities.
- Ability to work in fast-paced, high-pressure environments with frequent site visits.
- Experience in managing and leading others.
- In-depth understanding of construction procedures, material, and project management principles.
- Mechanical skills to work on equipment (smaller tools).
- Great communication, scheduling, delegating, problem-solving, and leadership skills.
- Excellent organizational and time management skills; self-motivated and punctual.
Benefits
- Paid time off (when eligible)
- Insurance benefits (after 60 days)
- 401K (after 60 days of service)
- Growth opportunities with the company