Assistant Service Manager (1639 - Yorktown, Virginia)

About the role

Under the supervision of the Service Manager/Maintenance Superintendent, the Assistant Service Manager assists in all areas of the Service Manager job description, including physical upkeep of the community, operation and maintenance of mechanical equipment (excluding contract‑repair items), supervising staff in the manager’s absence, and ensuring safety, resident relations, and compliance with OSHA and O&M programs.

Responsibilities

• Assist in training and be responsible for work performed by all staff under direction.
• Establish schedules and assign personnel routine maintenance tasks.
• Be on emergency “on call” status to respond to emergency work orders and inclement weather.
• Perform duties with highest safety consideration and train staff to do the same.
• Continually inspect buildings, grounds, and common areas for needed preventative maintenance, cleanliness, proper grounds maintenance, and safety hazards.
• Maintain a clean, safe, and well‑organized shop and equipment storage area in compliance with OSHA regulations (Hazard Communication Program, MSDS, State/Federal posters, OSHA summary forms).
• Perform maintenance and repairs per written work orders; strive to complete all work orders within 24 hours.
• Turn vacant apartments into occupancy‑ready units following Drucker + Falk guidelines.
• Schedule contractors for maintenance‑related work, secure bids and proposals as directed.
• Complete all duties and maintain required records.
• Use contract labor when cost‑effective, following approval by Service Manager, Property Manager, or Regional Property Manager.
• Follow established budgetary guidelines and Drucker + Falk purchasing directives.
• Maintain operating manuals, warranty records, and inventory/materials pertaining to parts replacement and availability.
• Stay current with field developments, new products, and cost‑effective repair methods.
• Maintain highest standards of resident relations.
• Assist Service Manager in completing Monthly Preventative Maintenance Sheets.
• Assist in monitoring all O&M Programs (Asbestos, Lead‑Based Paint, Mold & Fungi); ensure O&M specialists, consultants, contractors, and employees are notified before work that may disturb these substances and that work follows established O&M procedures.
• Maintain record keeping and reports relating to O&M programs to ensure full compliance.
• Perform other duties as assigned.
• Assist in management of 0‑8 employees in the absence of the Service Manager; provide overall direction, coordination, and evaluation per organizational policies and applicable laws.

Qualifications

• Strong HVAC skills – CFC certification required.
• CPO certification.
• Plumbing, electrical, and carpentry skills.
• Knowledge of SDS and OSHA requirements.
• High school diploma or GED; or one to three months related experience/training; or equivalent combination.
• Current driver's license.
• CFC Certificate and CPO Certificate (where needed).

Benefits

• Outstanding growth potential.
• Paid sick leave.
• Vacation and holidays.
• Health, dental, and life insurance.
• 401K participation.

Schedule

Weekend hours: on‑call rotation.