Assistant Retreat Director-Part Time

About the role

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Responsibilities

• Assist the Spa Director in supervising all aspects of Retreat operation, selling memberships, team training and management, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
• Confidence in social media marketing
• Selling memberships and training all staff
• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Manager and Assistant Manager to set individual team member and overall Retreat goals
• Create an environment that is positive and passionate about providing awesome guest experience
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 3 year of sales, membership and/or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolutions
• Working knowledge of computers and standard software
• Must be detail oriented
• Basic business math skills
• Team Leadership and Membership Sales of 3+ years

Skills

• Must have: Team Leadership and Membership Sales of 3+ years
• Nice to have: Hands-on experience with booking or any reservations POS software systems
• Nice to have: Understanding of spa environment and massage and skincare services

Benefits

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• Company parties
• Dental insurance
• Free uniforms
• Flexible schedule
• Vision insurance
• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Wellness Programs
• Digital Work Environment
• Competitive pay with commission and bonus opportunities

Schedule

• Must be able to work varied hours including weekends, evenings, and holidays
• 5-8 hour shifts, Full Time and Part Time Available
• Day and evening shifts available