Retreat Assistant

About the role

Sensei is seeking a highly skilled Retreat Assistant to join our team. This individual will provide assistance to the spa and wellness teams and general support for guest service and equipment safety in the movement areas. This position will also be guest facing, leading guests through self-guided hale experiences. This position reports to the Operations Manager.

Position overview

Sensei is an ecosystem of products and experiences designed to empower guests to grow well and lead the world toward greater wellbeing. Founded by Dr. David Agus and Larry Ellison, Sensei operates the lodging operation, world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities, and runs the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.

Essential duties and responsibilities

• Prepare and introduce the hale for self-guided experiences.
• Cook with in-room dining on amenity delivery.
• Greet guests upon arrival, conduct a hale orientation and ensure guest is familiar with how to operate all hale features.
• Exit the guest and reset the hale.
• View treatment schedules and plan daily activities for morning, mid and evening shifts.
• Maintain a constant awareness of messages from the team requesting additional hale support.
• Open hales for appointments and provide any other assistance massage therapists may need to prepare for their morning starts.
• Replenish hale pantry needs (products, robes, etc.).
• Process laundry (organize clean linen, fold and deliver to hales).
• Maintain organization of linen storage room and maintenance upkeep.
• Provide therapist help as needed.
• Clean and sanitize treatment areas as needed.
• Aid in the setup and breakdown of scheduled classes as needed.
• Aid in the tidying of the exercise pavilion.
• Replenishes exercise pavilion, as needed.
• Report any spa/wellness issues to the Manager on Duty.

Qualifications

• 2+ years prior experience working in a guest facing Luxury hospitality Environment.
• Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
• Ability to pay close attention to detail with minimal supervision.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.

Compensation & benefits

• Competitive Salary
• Roobust and comprehensive Health Insurance
• Medical (100% paid HMO), Dental, Vision, Life, Disability insurance and Voluntary Insurance Plans
• Employee Assistance Program
• 401k Plan Matching
• Tax Savings Benefits Plans
• Pre-tax 401k Matching Plan
• Healthcare Flexible Spending Account (FSA) Saving Plan
• Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses
• Tuition Reimbursement after 12 months of employment
• On Property Gym Access
• Access to Meditation, Yoga and Fitness Classes
• Employee Discount Program
• Employee Lunch
• Uniforms