Assistant Residence Manager - DD

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York‑based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole‑person, whole‑family, and whole‑life approach that unlocks solutions for a lifetime.

Responsibilities

Provides leadership, supervision, and operational oversight to the residence and is responsible for ensuring the delivery of high‑quality, person‑centered services that promote the health, safety, independence, dignity, rights, and overall well‑being of persons. Works in collaboration with the Residence Manager.

• Provide leadership and supervision to Direct Support Professionals, ensuring adherence to agency policies, OPWDD regulations, and person‑centered practices.
• Manage talent, performance, and progressive discipline for DSPs.
• Collaborate with MAP, nurses, BIS and other team members to support medical and clinical care, plans, meetings, and data for all persons supported.
• Promote community participation, inclusion, self‑determination, and advocacy while ensuring coordinated services that support positive outcomes.
• Develop and retain a strong DSP workforce by providing coaching, mentoring, recognition, training support, and ongoing performance feedback.
• Identify performance and competency gaps, establish clear expectations, conduct performance evaluations, implement improvement plans, and utilize progressive discipline.
• Respond to requests by S&Q, Centralized Schedulers, DQI Survey and work with AVP in manager’s absence.
• Monitor and maintain compliance with program regulations, policies, and standards to uphold quality care and safety.
• Collaborate and communicate with external agencies, families, and healthcare providers to coordinate comprehensive services and support.
• Implement and oversee emergency preparedness protocols and procedures, ensuring safety during crises.
• Maintain compliance with OPWDD regulations, documentation standards, program certification requirements, and readiness for audits or site visits.
• Build and maintain positive relationships with individuals, staff, community partners, advocates, and stakeholders to enhance support networks and advocate for rights.

Qualifications

• High School Diploma/GED/Associates Degree with 5+ years of progressive experience in residential services, including 2+ years in a supervisory or managerial role within a developmental disabilities or social services agency.
• Bachelor’s Degree with 3+ years of progressive experience in residential services, including 1 year of supervisory experience.
• Valid driver’s license from NY, NJ, PA, or CT with 6 points or less.
• Knowledge of developmental disabilities and best practices for supporting individuals.
• Experience developing and implementing individualized life plans.
• Familiarity with applicable regulations, standards, and guidelines (e.g., Medicaid regulations, licensing requirements).
• Proficiency in budgeting, financial management, and resource allocation; ability to assist with residence budget for food, activities, and petty cash.
• Strong verbal and written communication skills.
• Ability to respond calmly and effectively to crises or emergencies.
• Experience maintaining accurate documentation, including progress notes, incident reports, and compliance records.

Education

High School / G.E.D.

Pay

Salary Range: $67,150.40 per year.