Assistant Property Manager - Wellesley Terrace

About the role

General Services Corporation (GSC) has been providing multifamily housing since 1975. Employees are expected to uphold the Company’s guiding principles of trust, honesty, integrity, and ethical conduct, and to conduct all communications with customers, prospects, applicants, residents, or coworkers in line with the Customer Service Program and Philosophy. The position assists in the overall management of an apartment community, showing apartments to secure leases, maintaining occupancy and customer satisfaction, and completing leasing paperwork.

Responsibilities

• Accountable for the property budget as set forth in Company guidelines.
• Lease apartments at optimum rent levels, converting walk‑in prospects, telephone calls, and emails into secured leases.
• Maintain a waiting list, follow up on waiting‑list applicants, and handle Guest Card communications by letter, telephone, and email.
• Screen applicants, including requesting and reviewing credit reports, employment and rental references.
• Prepare leases, conduct move‑in orientations, and maintain the move‑in list.
• Handle subleases, renewals, extensions, and vacating notices.
• Prepare prospect, move‑in, and move‑out kits and other promotional materials as needed.
• Promote the Preferred Employer Plan and maintain the Resident Renewal Program.
• Solicit resident input, make program or policy recommendations, and strategize to maximize resident retention.
• Facilitate a peaceful resident environment and work with residents and the broader community to resolve issues.
• Maintain a twenty‑one‑day letter file and generate relevant correspondence.
• Ensure leasing office operations follow policy and procedure, keep the office and model attractive, and perform daily file maintenance.
• Answer telephones, arrange utility connections/disconnections, and maintain the utility ledger.
• Walk vacant units, inspect ready units, and perform property walk‑throughs as needed.
• Follow up on general complaints (pet, handbook, auto, noise, etc.) in compliance with the Customer Service Program.
• Collect delinquent rent, check apartments for skips, and handle move‑out processing.
• Maintain the Availability Roster and coordinate turnover scheduling with service staff.
• Enter resident rent payments into MRI, make bank deposits, and enforce guest card procedures.
• Report trespassers and solicitors to the proper authority.
• Assist with and promote social activities as needed.
• Perform other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: At least one year of leasing experience in a computerized environment; outstanding sales ability; supervisory experience preferred.
• Skills: Proficiency with Microsoft Word/Excel; ability to work with people; sales abilities; ability to supervise and motivate; strong organizational, problem‑solving, and judgment skills; ability to work calmly under pressure.
• Personal qualities: People‑oriented, enjoyment in working with people, openness to learning and change, integrity, positive attitude, motivation, initiative, responsibility.
• Must have command of the English language.
• Must possess a valid driver’s license in the state of residence, proof of automobile insurance, and personal transportation.
• Some weekend work required.
• Must pass a criminal background check, pre‑employment drug testing, and meet the Company’s crime‑prevention standards.

Benefits

• Health, dental, and vision coverage.
• 401(k) retirement savings plans.
• 25% employee rental discount at any GSC property.
• Paid holidays, paid sick leave, and paid vacation.
• Health Savings Account with match.
• Maternity leave.
• Employee and dependent care assistance programs.
• Short‑ and long‑term disability insurance.
• Life, critical illness, accident, and cancer insurance plans.
• Pet insurance.
• Identity theft protection.
• Legal resources.

Pay

$22.00 – $25.00 per hour