Assistant Property Manager (Virginia Beach, Virginia)

About the role

Under the supervision of the Property Manager, the Assistant Property Manager assists in all areas defined as part of the Property Manager’s responsibilities. The role ensures the community generates satisfactory cash flow, maintains Drucker + Falk standards, and assures customer satisfaction. The Assistant Property Manager may also manage the community temporarily in the Property Manager’s absence.

Responsibilities

• In the absence of the Property Manager, oversee the office, manage all community funds, and ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle special assignments from the Property Manager or Regional Property Manager.
• Perform outreach marketing as directed by the Property Manager or Regional Property Manager.
• Follow up on prospective rental leads and visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Manage staff, including planning, decision-making, performance feedback, and skill development.
• Perform other duties as assigned.

Requirements

• One or more of the following:
  • 4-year degree
  • 2-year Associate’s degree
  • 2 years’ work experience in retail sales or customer-related service
• Professional appearance.
• Detail-oriented with excellent interpersonal skills.
• Knowledge of apartment rental and collection practices.
• Strong customer service, sales, and marketing skills.
• Organizational and multi-tasking skills.
• Ability to work well with others and independently.
• Strong written and verbal communication skills.
• Yardi expertise preferred.
• Current driver’s license.
• ARM or CAM certification preferred.

Benefits

• Paid sick leave, vacation, and holidays.
• Health, dental, and life insurance.
• 401K participation.