Assistant Property Manager - Richmond, VA

About the Role

Management Services Corporation (MSC), a leading property management firm with properties throughout Virginia, is seeking a Property Manager for our conventional property in Richmond, Virginia. Join a team consistently rated top in customer service and driven to positively impact our residents, employees, and owners. At MSC, we take our jobs seriously, work hard, and have fun in the process. We are growing, and we'd love to take you along for the ride. When we grow, you grow—we'll do our best to make sure of that.

Responsibilities

• Participate in creating a management plan for the property (yearly).
• Assist in creating the annual budget.
• Maintain resident ledger accounts, including posting batches, receipts, charges, and credits accurately.
• Manage delinquency and bad debt tracking systems, review delinquency accounts, and facilitate the collection process.
• Ensure compliance with banking procedures and prompt deposit processing.
• Address resident issues promptly and professionally.
• Update and maintain inventory of office and leasing forms, equipment, and supplies.
• Plan and manage apartment turnover processes and procedures.
• Assist with security deposit returns and maintaining on-site records.
• Follow up on service requests and resident satisfaction surveys.
• Review and implement new resident rental criteria as needed.
• Ensure knowledge and compliance with company policies and governing laws (Fair Housing, Virginia Landlord and Tenant Act, ADA, etc.).
• Handle leasing procedures, including tours, lease agreements, and move-ins.
• Maintain property key control policy.
• Assist with marketing, leasing, and office operations.
• Schedule routine contract work and complete assigned projects.
• Maintain front office appearance and respond to emergency situations.
• Act as the Property Manager in their absence.

Requirements

• High School Diploma or equivalent.
• Knowledge of apartment property management, typically acquired through two years of college or comparable work experience.
• One year of experience as a property or assistant manager.

Qualifications

• Bachelor’s Degree (preferred).
• Five years of experience in property management (preferred).
• NAAEI designations (preferred).
• Real estate license (preferred).

Schedule

This is a full-time position, typically Monday through Friday, 8:30 am to 5:30 pm, with some Saturday work expected. This position is considered essential during inclement weather.

Benefits

Locally owned and managed, The Caton Companies offer a 401(k), excellent medical/dental coverage, and other benefits. We care for our employees and want you to grow with us.