Assistant Property Manager, Multifamily

About the role

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service at all times. Assistant Property Managers are also responsible for building and motivating high-performing teams to maximize the performance of the property.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Assist the Property Manager with providing superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to company standards.
• Track and evaluate advertising and all client traffic.
• Maintain and model the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with day-to-day operations of the on-site team, ensuring all Cushman & Wakefield policies and procedures are followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents’ files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of the overall community budget and finances.
• Work with leasing staff to ensure leasing/marketing goals are met.
• Supervise day-to-day operations of the team, ensuring all Cushman & Wakefield policies and procedures are followed.
• Determine leasing opportunities of staff and work on goal setting to improve the performance of each staff member.
• Perform any other related duties as required or assigned.

Requirements

• Bachelor’s degree preferred.
• High school diploma, GED, technical or vocational school required.
• 3+ years of property management experience.
• 1+ years of management experience.

Competencies

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills with excellent oral and written communication skills.
• Ability to manage a team.

Work environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.

Physical demands

While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time and regularly use office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.