Assistant Property Manager, Multifamily

About the role

The Assistant Property Manager is responsible for maintaining communities to a market-ready standard, ensuring high-level service at all times. This role supports the Property Manager in overall operations and builds and motivates high-performing teams to maximize property performance.

Responsibilities

• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork to company standards.
• Track and evaluate advertising and client traffic.
• Maintain and model the company’s mission to be the best national management company.
• Assist with day-to-day operations of the on-site team, ensuring adherence to company policies and procedures.
• Maintain residents' files in accordance with company standards.
• Resolve resident conflicts promptly and consistently to maintain a positive living environment.
• Manage and maintain the community budget and finances.
• Work with leasing staff to meet leasing and marketing goals.
• Supervise, interview, hire, and coach team members as needed.
• Perform other related duties as assigned.

Requirements

• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Bachelor’s Degree preferred; High School Diploma, GED, Technical, or Vocational school required.

Skills

• Effective communication and customer service skills.
• Computer literacy, including Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills.
• Excellent oral and written communication skills.
• Ability to manage and motivate a team.
• Experience in goal setting and performance improvement for staff.

Work Environment

This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.

Physical Demands

• Stand and walk for extended or continuous periods of time.
• Ascend and descend staircases, ladders, and/or step stools.
• Travel outside between buildings in varying outdoor weather conditions.
• Remain in a stationary position (sit or stand) for 85% of the time.
• Regularly use office machinery.
• Travel up to 15% of the time, with varying frequency and duration.
• Exert up to 25 pounds of force occasionally, frequently, or constantly to lift, carry, push, pull, or move objects.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

Pay

The compensation for this position is $23.80 - $28.00 per hour, depending on factors such as geographic location, experience, and qualifications. The company will not pay less than minimum wage for this role.