Assistant Property Manager, Multifamily

About the role

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm dedicated to outstanding customer service and providing an exquisite living experience for residents. We are seeking a passionate, goal-oriented Assistant Property Manager with an entrepreneurial spirit and strong communication skills to support the Property Manager in overseeing the day-to-day financial, operational, and administrative functions of a multi-family residential community.

Responsibilities

• Collect and post rent, fees, and other payments; manage delinquencies and implement collection procedures.
• Prepare daily bank deposits, reconcile bank accounts, and complete financial reporting tasks.
• Process accounts payable and vendor invoices; ensure proper coding, approvals, and reconciliation.
• Assist with month-end close-out procedures, general ledger postings, and security deposit accounting.
• Assist in leasing efforts including showing units, processing applications, and executing lease agreements.
• Support lease renewal programs and educate new and prospective residents on community policies.
• Shop competitive properties regularly to maintain market awareness.
• Respond promptly and professionally to resident complaints, service requests, and inquiries.
• Promote resident satisfaction and retention through excellent customer service and proactive communication.
• Circulate community notices and correspondence on a weekly, monthly, or as-needed basis.
• Use property management software (e.g., Yardi, OneSite, or MRI) for transaction entry, record keeping, and reporting.
• Ensure compliance with company policies, lease agreements, legal requirements, and fair housing laws.
• Assist with resident move-ins and move-outs, including lease term reviews, fee application, and disposition processing.
• Coordinate with the maintenance team to ensure timely unit turns and service requests.
• Act as on-site supervisor in the absence of the Property Manager.
• Assist in training and supervising property staff, delegating tasks as appropriate.
• Maintain open communication with ownership/management and provide community performance updates as needed.

Requirements

• High School Diploma or equivalent.
• Minimum of two years of experience in multifamily property management.
• Strong understanding of lease agreements, rent collection, and lease enforcement procedures.
• Proficient with Microsoft Office and property management software (e.g., Yardi, OneSite, or MRI).
• Comfortable with general ledger postings, security deposit accounting, and financial reconciliations.
• Proficiency in social media platforms (e.g., Facebook, Instagram, LinkedIn) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Customer-service oriented with the ability to interact professionally with residents and vendors.
• Valid driver’s license required (for operating golf carts if applicable).

Benefits

• Competitive salaries and bonuses.
• Medical, dental, and vision plans.
• 401(k) plan with employer matching contributions.
• Paid time off (PTO) and 10+ paid holidays.
• Paid parental leave.
• Paid birthday off (Multifamily).
• Flexible spending accounts.
• Company-paid long-term disability and life insurance.
• Short-term disability.
• Health savings account with employer contributions.
• Pre-tax commuter benefit (Corporate).
• Wellness perks and FinFit financial wellness program.
• Legal resources.
• Employee apartment discount.
• Employee referral program.
• Employee assistance program.
• Tuition reimbursement.
• Insta Pay eligible.
• Volunteer and community service opportunities.
• Employee recognition and awards.

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.