Assistant Property Manager, Multifamily

Nova Ridge Apartments (website)

About the role

The Assistant Property Manager is responsible for maintaining communities to a market-ready standard, ensuring a high level of service. They assist the Property Manager with overall operations and build and motivate high-performing teams to maximize property performance.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with overall operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork to company standards.
• Track and evaluate advertising and client traffic.
• Maintain and model the Cushman & Wakefield mission to be the best national management company.
• Assist with day-to-day operations of the on-site team, ensuring compliance with Cushman & Wakefield policies and procedures.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain resident files in accordance with company standards.
• Resolve resident conflicts promptly and consistently to maintain a positive living environment.
• Manage and maintain the overall community budget and finances.
• Work with leasing staff to meet leasing and marketing goals.
• Determine leasing opportunities for staff and work on goal setting to improve performance.
• Supervise day-to-day team operations, ensuring adherence to company policies.
• Perform any other related duties as required or assigned.

Requirements

• Bachelor’s Degree preferred; High School Diploma, GED, Technical, or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including proficiency in Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills, with excellent oral and written communication.
• Ability to manage a team.

Work Environment

This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.

Physical Demands

• Stand and walk for extended or continuous periods.
• Ascend and descend staircases, ladders, and/or step stools.
• Travel outside between buildings in varying outdoor weather conditions.
• Remain in a stationary position (sit or stand) for 85% of the time.
• Regularly use office machinery.
• Travel up to 15% of the time, with varying frequency and duration.
• Exert up to 25 pounds of force occasionally, frequently, or constantly to lift, carry, push, pull, or move objects.

Benefits

• 120 Hours Paid Time Off annually (prorated upon hire).
• 40 Hours Sick Time annually (prorated upon hire).
• 2 Volunteer Days annually.
• 12+ Company Holidays annually.
• Paid Parental Leave.
• Medical, Dental, Vision, and Life Insurance, with supplementary options including pet insurance, pre-tax spending accounts, and early access to pay.
• Company Discounts Program with major retailers and service providers.
• Personal and Professional Development Resources, including LinkedIn Learning.
• Employee Assistance Program and Counseling Services.
• Eligibility to enroll in retirement savings plans, disability insurance, and additional paid/unpaid time away from work.

Pay

$21.25 - $25.00 per hour, depending on factors such as geographic location, experience, and qualifications. The company will not pay less than minimum wage for this role.