Assistant Parts Manager

What You'll Do

• Support the Corporate Parts Manager in overseeing daily Parts Department operations and achieving departmental goals
• Manage parts ordering, receiving, distribution, and inventory processes to ensure timely and accurate fulfillment
• Partner with Service leadership and technicians to ensure parts availability for scheduled repairs and minimize downtime
• Maintain accurate inventory records, monitor stock levels, and oversee annual physical inventory counts
• Analyze inventory performance, sales, expenses, and turnover to support profitability while minimizing obsolete inventory
• Establish and maintain appropriate inventory levels based on business needs and customer demand
• Ensure pricing strategies align with company guidelines while maintaining customer satisfaction and department profitability
• Supervise daily department activities, including counter sales, customer inquiries, parts deliveries, quoting, and proposal generation
• Provide outstanding service to internal and external customers by responding promptly to parts requests, questions, and order updates
• Build and maintain strong customer relationships while identifying opportunities to grow parts sales
• Monitor back orders and coordinate with vendors to ensure timely fulfillment of customer needs
• Process vendor returns, stock returns, warranty claims, and other required documentation accurately and on time
• Train, coach, and support Parts Department employees while promoting accountability and continuous improvement
• Communicate and enforce department processes, safety standards, and operational best practices
• Aid in forecasting department goals and identifying opportunities to improve efficiency and customer service
• Resolve customer concerns professionally and in a timely manner
• Perform other duties as assigned

What You Need

• 3+ years of experience in a Parts Department, preferably within material handling, heavy equipment, automotive, or a related industry
• Previous leadership or supervisory experience preferred
• Strong knowledge of parts operations, including purchasing, inventory management, quoting, invoicing, warranty processing, and vendor relations
• Working knowledge of mechanical equipment and replacement parts
• Strong customer service, communication, and relationship-building skills
• Ability to analyze inventory, sales, and operational reports to support business decisions
• Excellent organizational skills with strong attention to detail
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Proficiency with Microsoft Office; experience with Microsoft Dynamics 365 or similar ERP systems preferred
• High school diploma or equivalent required

About Us

Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.