Assistant Mobile Workforce Specialist - Hawaii Island

We recognize our competitive advantage — our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

About the role

The P DG ASSET DATA APPLICATIONS Department of the P GEOSPATIAL AND ASSET DATA OPS Division at Hawaiian Electric Company has one professional-level vacancy. This role assists the Asset Data Applications group in gathering information, providing training, resolving technical issues, and implementing policies, projects, and procedures related to mobile technologies and work management systems.

Responsibilities

• Provides assistance to the Work Management and Mobility group to maximize the consistent application of mobile technologies and related work management policies, programs, projects, and procedures.
• Provides consultative services for continuous improvement and business process improvement planning and implementation.
• Assists departments and users on mobile technology capabilities and gathers feedback on usability of mobile applications and suggestions for improvements.
• Serves as a liaison to the Information Technology & Services Department (ITS).
• Evaluates existing and future mobile device application software and hardware, making recommendations for development.
• Assists with the implementation of mobile application improvements and upgrades.
• Provides hands-on user training, writes documentation, and assists users with mobile application software or hardware problems.
• Works with vendors/carriers on mobile device support issues and tracks mobile devices deployed in the department.
• Assists stakeholders and users in the development of appropriate reports.
• Develops training material for new releases and trains users and field personnel on mobile applications and related work management systems.
• Provides after-hours support to troubleshoot and resolve mobile application issues or issues related to cell phones, tablets, laptops, and other mobile devices.
• Provides support during Incident Command Team events and drills.
• Ensures appropriate security table files are maintained, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login issues.
• Participates in Company emergency response activities as assigned.

Requirements

• Degree in Management Information Systems or similar, preferred.
• Working knowledge of database management and security concepts and techniques, typically acquired through college-level courses or equivalent experience.
• Working knowledge of mobile technologies and platforms used in utility operations (e.g., SAP, GIS, Field Maps, Survey 123).
• Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
• Working knowledge of functional area policies, procedures, and work processes.
• Working knowledge of ERP systems such as SAP.
• Working knowledge of Adobe, Microsoft Office Word, Excel, Access, and PowerPoint.
• Several (1-3) years of experience in Work Management.
• Several (1-3) years of experience in mobile technologies.
• Several (1-3) years of experience in data processing, programming, and design.
• Must have or be able to qualify for a State of Hawaii driver’s license.
• Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy.

Skills

• Effective written, oral, and presentation communication skills.
• Ability to teach simple to complex skills and processes to various audiences and group sizes.
• Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
• Technical ability to provide training for personnel on the use of software applications.
• Strong interpersonal skills to relate effectively with others.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Strong analytical, organizational, and conceptual skills to assess complex technical issues and recommend solutions.
• Ability to establish and maintain effective working relationships at all levels within the company and with vendors.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. With over a century of service, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses.

Pay

The hiring range for this position is $60,000.00 to $75,000.00. The selected candidate will be placed according to skills and qualifications.

Location: Hilo, Hawaii