Assistant Manager, Ticket Operations - Penn State

About Elevate Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com. Position Overview: Assistant Manager, Ticket Operations Elevate is seeking an Assistant Manager of Ticket Operations for its Penn State Intercollegiate Athletics operation. This position will be responsible for multiple aspects of ticket operations, including direct oversight of men’s basketball and women’s volleyball. This is an in-office role, based at Penn State – State College, PA. What You’ll Do Direct oversight of all ticket operations responsibilities for men’s basketball and women’s volleyball including event creation, creating price codes, ticket renewals and invoicing, event on-sales, mobile ticketing initiatives and seat relocationsAct as on-site ticket operations manager for all men’s basketball and women’s volleyball home gamesSuccessfully create and manage sale of public and student ticket events on Account Manager and Ticketmaster Host platformsDevelop and maintain ticket manifests for men’s basketball and women’s volleyballHire, train, and supervise part-time ticket operations game day staffAssist with football ticketing needsAssist with football game day ticket operations for all football home gamesOccasional travel with the men’s basketball and women’s volleyball teams to perform player guest ticketing procedures for post-season and/or neutral site eventsOther duties as assigned by Penn State leadership and assisting other departments when needed Who You Are Typically requires an associate’s degree or higher plus three (3) years of related experience, or an equivalent combination of education and experienceExperience within the sports industry preferredExperience that demonstrates knowledge of ticket operations and ticket reportingExperience that demonstrates knowledge of working alongside a sales and service team preferredExperience using Ticketmaster suite of products (Archtics, TM1, CMS Tools, Host) preferred What Makes You Stand Out Self-starter with a positive, “no-quit” attitudePeople-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the dataAbility to manage multiple projects and deadlines in a fast-paced environmentCreative, analytical thinker with strong attention to detailUnderstands the importance of preserving confidentiality Benefits Details Employment Type: Full-Time, Non-ExemptMedical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more401k Employer Match (after meeting eligibility requirements)14 Paid HolidaysUnlimited PTOPaid Parental Leave Physical Demands This position requires the ability to lift up to 20 pounds and move around event spaces during attendance at events. The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com. We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.